AI knowledge management
AI knowledge management: answers from your documents, with sources
skai connects SharePoint, Confluence, file shares and more than 20 other sources into one knowledge base. Employees ask in a chat and get answers that point to the passage they come from. Spaces and permissions decide who sees which knowledge. Run in Germany or in your own data centre, from €20 per account and month.
The problem
Why knowledge goes unfound today
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Scattered
Templates sit on the file share, rules on the intranet, agreements in old e-mails. To find something you have to know where.
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Wrong keyword
Full-text search only finds what you search for word by word. Synonyms and paraphrases come up empty.
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No evidence
A general AI chat answers fluently but does not know your documents. Whether the answer holds for your company cannot be checked.
How it works
Three steps
- 1
Connect sources
SharePoint, Confluence, OneDrive, Google Drive, Outlook, network shares, SQL databases, websites and files. Each source belongs to a space; connected sources sync automatically.
- 2
Index by meaning
skai splits documents into passages and searches for what the question means, not just the exact word. A glossary adds your terms and abbreviations.
- 3
Answer with the source
Below each answer skai lists the documents it comes from. One click opens the original text with the passage highlighted.
Compared
Search, AI chat or knowledge base
| Intranet full-text search | General AI chat | skai | |
|---|---|---|---|
| Knows your documents | yes | no | yes |
| Understands the question, not just the word | no | yes | yes |
| Points to the passage in your documents | list of hits | no | yes, below the answer |
| Respects who may see what | yes | n/a | yes, per space |
Included
More than a search box
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Experts
Preconfigured assistants for recurring tasks such as checking offers or onboarding, each with its own instructions and sources.
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Spaces and permissions
Knowledge lives in spaces and sub-spaces. Members with the “view knowledge” permission get answers from their sources.
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Intranet with access groups
From an intranet source skai only uses the pages the person asking is allowed to open on the intranet.
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One knowledge base, many channels
The same knowledge answers in the chat, in Microsoft Teams, by e-mail, in Telegram and as a chatbot on your website.
In practice · Social services
An AI chatbot as the internal wiki for every branch office
„With the AI chatbot we not only improved access to information, but also increased the consistency and efficiency of our processes.“
Security
Hosted in German data centres of our hosting provider IONOS, certified to ISO 27001 based on IT-Grundschutz and attested to BSI C5, or on-premises in your own infrastructure.
More on security and hostingQuestions about AI knowledge management
Which sources can skai connect?
More than 20 source types: files such as PDF, Word and Excel, websites and sitemaps, intranet, SharePoint, OneDrive, Google Drive, Nextcloud, Confluence (cloud and on-premises), network shares (SMB), Azure Blob Storage, Outlook and IMAP, Zendesk, SQL databases, DocuWare and Matrix42.
Does everyone see every document?
No. Knowledge lives in spaces. Only members of a space with the “view knowledge” permission get answers from its sources. From an intranet source skai only uses pages the person asking may open on the intranet.
How current is the knowledge base?
skai syncs connected sources such as Confluence, OneDrive or Google Drive automatically. New or changed documents are processed in the background and are then available in the chat.
What if skai finds no matching source?
Then the answer shows no source references: the AI answered from general language knowledge. You can see that, it is not hidden. A more specific question or choosing the right space helps.
What does skai cost?
€24 per account and month, €20 with annual billing, both net and with the full feature set.
See it with your own sources
In a no-obligation demo we show skai and discuss which sources you would like to connect.
Book a demo
Talk to us
With skai we want AI to arrive in everyday work: answers from your own knowledge, with sources, without anyone having to learn prompting. Write to me, call me or book a slot directly.
Stefan Henke
Management