Experts for recurring questions
Feature on video · Length 0:35
Every company has questions that keep coming back: what discount may sales grant, what belongs in a quote. The people who can answer them are not in every team. An expert is the answer to that: an AI assistant for one role, configured once and available to everyone in the matching space.
What an expert is
An expert is a reusable AI assistant for a specific role or task. Unlike a free chat it has a fixed persona: a name, a description, a welcome message and one or more instructions users can choose from before the chat. On top of that comes its own custom context – the background knowledge available in every conversation with it.
Optionally an expert gets an input form whose fields are filled in before the first chat and then feed into every answer, a language model of its own and connected workflows. Instead of starting from scratch it can also be created from a template; the prefilled values can be changed afterwards.
Who may use it
Every expert belongs to exactly one space, and that space alone decides who sees it: every member can pick it in the chat, nobody else. There is no separate visibility or group selection. The space is chosen when the expert is created and is fixed afterwards.
Creating and editing require the “Manage experts” right in that space; consulting it only requires membership. An expert without a space counts as unplaced and cannot be used by anyone – administrators see those cases on a page of their own and can add the space.
Creating an expert
Via “Experts” in the left sidebar and “New expert” you first choose the space, then fill in name, description and welcome message, pick a model if needed and write the instructions. Everything else – input form, custom context, workflows, memory – is optional and can be added later.
The effort is spent once. After that everybody asks the same expert the same question instead of building their own phrasing and assembling the answer themselves.
What is said in the video
The spoken text of the video, section by section.
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Somebody in your company knows how to answer this. They just do not sit in every team.
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So everyone asks slightly differently. And everyone assembles the answer themselves.
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An expert in skai is set up once: a role, an instruction, the knowledge from its space.
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Anyone who is a member of that space picks it and asks. Same instruction, same knowledge, for everyone.
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One for quotes, one for HR, one for support. Built once, used daily.
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Experts in skai. More on our website.