The chatbot for your website
Feature on video · Length 0:30
At the first point of contact the questions repeat themselves: which interface, which price, which delivery time. In the evening and at weekends they land in the contact form and wait for the next business day. The chatbot answers them when they are asked.
What the chatbot is
A chatbot in skai is an AI assistant embedded into an external website – your product or company site, for example. It draws on the sources of its space, follows a configured persona and answers visitors’ questions with them.
It is distinct from an expert: an expert works for employees in the internal chat, a chatbot for visitors of a public page. Both use the same knowledge base technology, but they address different people.
From released knowledge, with the source
It can be set to answer exclusively from the released knowledge base and to name the underlying document. Anything not released to it does not appear in its answers – the boundary is the space it belongs to.
Not every question comes in German. The chatbot answers in the language of the person asking, without you maintaining a second knowledge base for it.
Asking back instead of form fields
It collects the details it needs step by step in the conversation: if something is missing it asks for it specifically instead of sending prospects through a rigid form. A structured process can follow after the chat.
And when it cannot help, handover to a person is built in. The chatbot does not replace sales and support, it takes the questions off them that repeat every day.
What is said in the video
The spoken text of the video, section by section.
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The same questions, every day. Which interface, which price, which delivery time.
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In the evening the question sits in the contact form and waits for the next business day.
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The skai chatbot sits on your website and answers from the knowledge you have released.
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With a pointer to the document behind it. And in the language the question was asked in.
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If something is missing, it asks, instead of putting up a form. And what it cannot do, it hands over.
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The chatbot in skai. More on our website.